If something is not working as expected, try these common solutions. If none of these fix the problem, please open a new support ticket.

  1. Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
  2. Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
  3. Switch to the default theme (such as Twenty Thirteen) then try to do what was not working. If the problem remains, it is a general WordPress or hosting issue. If it happens only while using our theme, please let us know.
  4. Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
  5. Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.